The best rates and customer experience when buying real estate.

Finance of America vs Wells Fargo, Bank of America and Chase

Have you ever been to a superstore where prices appear better but everything is hard to find, customer service is non-existent, and wait times are endless? The mortgage process shouldn’t be like that.

A few months ago home buyer clients of mine choose to work with a Citi Bank loan officer instead of my recommended mortgage advisor at Finance of America. The experience was horribly frustrating for the clients and I was at the mercy of the big bank. We came dangerously close to missing the escrow deadline. Below is an email from me trying to nudge the loan officer with a desperate follow-up email from the client.

unsatisfied customer home loan experience

Best rates home loan mortgage

The above situation was completely avoidable. More importantly a blatant customer experience failure. As a real estate broker, a clear line of communication between the lender and I are crucial for the client to have a smooth escrow.

I’ve sold a fair amount of homes, and can wholeheartedly share with you the business should always be personal when working with a mortgage banker to secure a home loan. You deserve to work with a professional who will treat this important moment in your life with respect and care. Someone who will respond to your calls and emails regardless if it’s after hours or a weekend or even a holiday.

Here are more commitments you should demand from a lender representative:

  • Get your loan completed on time or early
  • Taking the time to explain the process
  • Knowing all of your options
  • A wide variety of mortgage programs for specific needs
  • Mortgage advisors with 20-30 years of experience while the average bank loan officer has 3-5 years
  • Local in-house processing and funding which gives them more control of the process to ensure things go smoothly for you

The above list makes a big difference when shopping for the best home loan rates and customer experience. If you’re home shopping in the Los Angeles area I’d be happy to give you lender advice. If you have any questions or concerns don’t hesitate to reach out.

A bit about the author:

I’m Glenn Shelhamer, a real estate broker originally from Florida and New Jersey but I’m an Angelino at heart. I own a 1907 craftsman home in Highland Park with my beautiful wife and two young children. People, homes, and architecture are my life. When I get all of them together, that’s when the magic happens.

More helpful links: 

What does a mortgage underwriter do? – Real Estate Info Guide.

How to pick a lender – see tips and advice on how to go about choosing a lender including whether going with a mortgage broker or big bank makes the most sense at Maximum Real Estate Exposure.

Los Angeles Real Estate Brokerage Shelhamer Group

David Clark - 805.280.1425​

I’m David Clark, a Californian, real estate advisor REALTOR®, and writer for the Shelhamer Real Estate Group located in Northeast Los Angeles California, the fastest growing real estate market in Los Angeles County. Connect with me for further information about this article, and to add and optimize the value in your property. Look for me on Instagram: @sellingnortheastla

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Mls Disclaimer:

Based on information from the / Association of REALTORS® (alternatively, from the /MLS) as of [date the AOR/MLS data was obtained]. All data, including all measurements and calculations of area, is obtained from various sources and has not been, and will not be, verified by broker or MLS. All information should be independently reviewed and verified for accuracy. Properties may or may not be listed by the office/agent presenting the information


The Shelhamer Real Estate Group

361 N Avenue 57

Los Angeles, CA 90042-3403


Call: 310-913-9477

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THE SHELHAMER GROUP   |    DRE: 01950995

Glenn Shelhamer is a licensed real estate broker DRE: 01950995 in the state of California and abides by equal housing opportunity laws. All material presented herein is intended for informational purposes only. Information is compiled from sources deemed reliable but subject to errors, omissions, changes in price, condition, sale, or withdrawal without notice. To reach The Shelhamer Real Estate Group’s office manage please call (310) 913-9477.

©2019 Finance of America Mortgage LLC is licensed nationwide | Equal Housing Opportunity | NMLS ID #1071 ( | 300 Welsh Road, Building 5, Horsham, PA 19044 | (800) 355-5626 | AZ Mortgage Banker License #0910184 | Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act | Georgia Residential Mortgage Licensee #15499 | Kansas Licensed Mortgage Company | Licensed by the N.J. Department of Banking and Insurance | Licensed Mortgage Banker — NYS Banking Department | Rhode Island Licensed Lender | Massachusetts Lender/Broker License MC1071. For licensing information go to: Questions, comments, concerns? Send to

This is not a commitment to lend. Prices, guidelines and minimum requirements are subject to change without notice. Some products may not be available in all states. Subject to review of credit and/or collateral; not all applicants will qualify for financing. It is important to make an informed decision when selecting and using a loan product; make sure to compare loan types when making a financing decision. Any materials were not provided by HUD or FHA. It has not been approved by FHA or any Government Agency. A preapproval is not a loan approval, rate lock, guarantee or commitment to lend. An underwriter must review and approve a complete loan application after you are preapproved in order to obtain financing.

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